Suspension Activities (Q-SU) are urgent and must be handled within 1 day.

If we receive a DMV Auto Suspension notice from an Insured, check TAM application to make sure vehicle is listed. If vehicle is listed, the notice must be forwarded to the carrier within 1 day.

The carrier will electronically notify DMV if there is coverage for that specific vehicle.

Put a note in the Q-SU activity stating that you sent notice to the carrier. (Do not close activity)

Pend activity for 3 days later. (It takes 72 hours for a suspension to clear)

After the 3^rd day:

Call “IIES” (518)402-2175 (FYI…They close at 3:00pm)

Tell them your name and that you work for Sterling & Sterling Insurance.

You will need to provide the following:

1. Plate#
2. Insured’s name
3. Year and Make of the vehicle

(All of this information can be found on the copy of Suspension Notice)

 

If the rep. advises that the suspension is “CLEAR” that means the suspension was reinstated.

Put a note in the activity stating that the suspension is clear and close-out the activity.

If the rep. advises that there still is a suspension and they are still looking for “new business” or there is a “lapse in coverage”, please advise the Account Executive and re-submit suspension to the carrier advising them to electronically notify DMV A.S.A.P. (cc: the Account Executive on the e-mail)

Call “IIES” (follow instructions above) every day until suspension is clear.

Put all notes into the activity. Do not close activity until suspension is clear.

If suspension does not clear after 1 week, refer to Account Executive for further instructions.