Non-Payment of Premium

• Original Notice is EtFiled to Accounting.
• Accounting Dept sends to Dept Manager’s ET File.
• Dept Manager Et-Files to  Quest Member.
• Cancellation Notice is attached to a Q-CX activity via ETFile code.
• Q-CX Activity is assigned to Quest Associate.
• Quest Associate sends e-mails to Insured, AE & Producer.
• E-mail is attached to a Q-CX activity code labeled as

“(S) Umb Canc Notice eff 5/1/12″

• Original Q-CX is coded back to Robert Wolfe (RF)  to follow up for Reinstatement if needed.
• Activity is diaried for four days prior to Cancellation Effective Date.
• At follow up date, Associate contacts carrier or checks website to determine if paid.
• If paid, activity is noted and closed out.
• If payment not received, Associate flips activity Carol Wright.
  • If payment is still not received by Cancellation Date, cancellation confirmation letter is mailed to insured with cc to producer via e-mail.
  • Account status is amended to CNP – Cancelled for Non-Payment.
  • CSR will confirm the return premium with the Insurance Carrier underwriter.
  • Confirmed return premium will be billed.
  • Carol notes activity & copies note into Bob’s Q-CX.
  • Bob closes out his Q-CX activity  and removes “Reinstatement” from subject line.
• If payment is received:
  • Carol notes activity & copies note into Bob’s Q-CX.
  • Bob follows up for Reinstatement – leaves open until received.

Reinstatement Notice Received

• Notice is EtFiled to Bob Wolfe.
• Bob W attaches to original Q-CX activity, notates activity  and closes out.

Note : If  Carol obtains Reinstatement Notice, she will attach via EtFile and close out Bob’s original Q-CX.