A potential Errors and Omission situation takes the highest priority in the agency.
- If any Sterling employee becomes aware of any facts or circumstances that could give rise to an E&O claim [i.e., a professional liability claim against Sterling], the employee should verbally contact both David Sterling and Jillian Menna immediately. A communication, even internally, should not be made in writing.
- No Sterling employee should communicate a potential mistake or E&O claim with a client, underwriter, other broker, consultant or a client’s attorney. Under no circumstances should a Sterling employee ever admit [verbally or in writing] that a “mistake” was made, or admit liability in any manner.
An error, omission or wrongful act includes, but is not limited to, the following scenarios.
- Renewal coverage(s) not secured.
- New and/or additional coverages requested but not bound.
- Exclusion added to the policy without prior notice to insured.
The following documentation should be available upon notification to management.
- A written scenario of the communication that brought the situation to your attention.
- A print out of any and all applicable documents
