We are updating our PTO Call in Policy slightly. The definition of Care & Respect in our Values Blueprint is “A passion for supporting our colleagues, partners, clients and community”. This is difficult to do so when our colleagues and clients are unaware of an employee absence. The protocol as of 10/1/14 will be as follows:
Notification of the unplanned absence must be made any time before 8:45 am.
If the Team Leader/Manager is unavailable, then the absent employee must leave a message in the Team Leader/Manager’s voicemail box to report their absence and indicate any pending work issues that need to be handled in their absence. An email is acceptable only if the Team Leader/Manager is unavailable. TEXT messages are not acceptable methods of notification.
The receptionist must also be notified of the absence by the absent employee. The absent employee must call into Reception between 9:15 – 9:30 am. This is extremely important so that the receptionist is aware of the absence when directing client calls. The absent employee should indicate to the receptionist who the back employee will be while they are out of the office. This is extremely important when directing incoming client inquiries.
Absent employees must make sure to change their out of office, both externally and internally to the organization, as well as their voice mail message indicating who their back up contact is. If an absent employee does not have access to email, please advise the Team Leader/Manager so that this can be done for the absent employee.
If you are unable to reach your Team Leader/Manager for any reason regarding your absence, please contact Human Resources and speak with either Donna or Lilian on their direct line.
The absent employee is responsible to enter time out of the office, due to their absence, into Soft Time immediately upon their return to the office.
Thank you in advance for your cooperation. If you have any questions, please feel free to contact Donna or Lilian.
Human Resources Department
Donna Direct 516.773.8645 | Lilian Direct 516.417.5115 | Fax 888.467.5407
hr@sterlingrisk.com | https://www.sterlingrisk.com
