Some employees may be used to printing documents in order to read them. While working from home, however, this practice cannot be supported since it creates holes for our data security. If you have a personal tablet (such as an iPad), you can install the Box Mobile App. This will allow you to bring up any document (or file) from Box on a separate screen.
You will just need to install the app from your respective app store (iOS, Android) and enter your Sterling credentials.
While our remote access capabilities make it easy to connect remotely from just about any modern PC, Laptop or Tablet that has Internet access, in order to be able to work from home efficiently and effectively (especially for a potentially prolonged period of time), we have put together some recommendations for what you can do to optimize your home-work environment:
As always, our I.T. team stands ready to assist you with any issues or questions you may have related to any of the items above. In order to ensure that your issues are handled as quickly and efficiently as possible, we ask that you continue to follow our established protocols for seeking assistance (this remains the same regardless of your physical location):
When possible, All I.T. related requests/inquiries should be submitted via a Help Desk Request through our online Web Help Desk ticketing system (https://helpdesk.sterlingrisk.com). The Web Help Desk system is accessible from any system connected to the Sterling main office network, including PCs in any of our fixed remote offices, as well as if you are remoted into a Sterling PC or Terminal Server from outside of the office. If your request is Urgent, then please mark it as such. In any circumstance when the Web Help Desk may not be accessible to you for some reason (such as your account being locked out, or you having issues connecting to any Sterling systems from outside of the office), then we have several other easy to use options in place for you to report your issue.
Sterling utilizes an emergency notification service called OneCallNow. This service allows us to send emergency voicemail, text, and/or email messages to our employees. Any communications regarding office closures or delays, as well as any other important emergency information may be communicated using this service. You should use the One Call Now Self-Update portal to manage your emergency contact info and be sure that it is up-to-date. If you already signed up through the portal, you can enter your user name and password and “Sign-In” (there is also a “Forgot Password” link if needed). If you have not previously signed up, you can click the “Sign Up” link to create a new account.
Remote access from home consists of two main pieces: DUO Two factor Authentication and the Remote Desktop Client. For those of you who already have Remote Access and are familiar with both of these (which should be most of you), we ask that you please be sure to TEST your ability to connect from home as soon as possible. We have attached a copy of the Remote Desktop Instructions to this email. If you run into any issues, have any questions, need assistance with your DUO client, etc., then please be sure to promptly submit a Help Desk request with the details so that we can assist you and make sure that you are able to connect ok.
For those of you who are NOT currently setup for Remote Desktop access, we will be working to get you setup as quickly as possible. We do ask that if you are not currently setup for Remote Access, please submit a “Software – Account Access – Remote Desktop” Help Desk ticket right away. We have a fairly good idea of who you are and you will not need to wait for approval, but we want to make sure that we do not miss anyone, and that we also can keep track as we get your setups completed. Once your Remote Access is ready to go, you will be notified via email, and you should test your connection from home as soon as you can after that.
Please note: If you ever need to lookup your RDP port number (which the instructions reference), you can obtain it by clicking on the “Profile” tab at the top of the Help Desk system page. Once again, if you have any questions, please reach out.
Skype for Business is a Application that you all should have on your desktop, and it is also available as a Mobile App that you can download from the App Store on you iPhone or Android device. You can use your SterlingRisk email address, and your network password to login to the app. Once you login, the App gives you the ability to Chat / Instant Message in REAL TIME with co-workers (and includes the entire Company Directory). The Mobile App will also allow you to make/receive VIDEO calls will your coworkers when used on your mobile phone outside of the office.
This instant messaging program allows employees to see each other’s work status, chat, and even share each other’s screens. Chats and screen sharing can include multiple users or even entire teams. Most people already have this installed on their computers but there is also a mobile version that allows for audio or video conferencing. In the coming months, this functionality is going to be moving into Microsoft Teams. At that point we will provide updated instructions.
Adding / Changing a Zoom Background
Zoom Background Images
In order to use a microphone and webcam for Zoom, Skype or any other program when remoting into your PC, you will need to update the following settings.
