Telecom Documentation (Zoom)
- Zoom Phone User Guide
- Zoom Polycom VVX Phone Quick Start Guide
- Zoom Phone Tips & Tricks:
- Time Zone: The time zone displayed on your physical phone, as well as the zone showing up on your call logs/history is pulled from your Zoom Account Profile. As such, we recommend that everyone double check to make sure that your account Time Zone is set correctly. To do so, login to your account via the Web Portal, then in the “Personal” menu on the left go the “Profile” section. Scroll down to the “Time Zone” entry, click “Edit” to select your correct Time Zone.
- Voicemail: As mentioned previously, the easiest way to access the voicemail system is to dial *86 from the Zoom App or your Physical Phone. In order to access this menu, you will need to know your Voicemail PIN (which you can check/change at any time). In order to manage your PIN, login to your account via the Zoom Web Portal, then in the “Personal” menu on the left go the “Phone” section. Click on the “Settings” menu towards the top, then scroll down to the “PIN Code” entry. Click on the “Show or Edit” link to view your PIN or make any changes.
- 10 Digit Dialing for Local Calls: By default, 10 digit dialing (1 + area code + number) is required for all calls. However, you can add in your local area code (516 for instance) to your Zoom profile, and if you do, then you will no longer be required to dial the area code for local calls. To add your area code login to your account via the Web Portal, then in the “Personal” menu on the left go the “Phone” section. Click on the “Settings” menu towards the top, then scroll down to the “Area Code” entry, click “Edit” to enter in your actual local area code.
- Transferring Calls between Devices: You have the ability to transfer live calls between your Desktop App, Mobile App and Polycom devices. For example, if you are on a call on your mobile app and are walking into the office, you can transfer that call to your desk phone once you reach your workstation. Or, visa-versa, if you need to leave the office, you can transfer the call from your Polycom phone to your mobile app. Similarly, if you want to transfer a call from the Desktop app to the Mobile App you can do that as well. In order to do so, simply place the call on “Hold” then go to the device you wish to use, and pickup the call. When trying to pickup a call from within an App (either Desktop or Mobile App), just remember to go to the “Phone” section, then go to the “Lines” tab, and you will be able to see the call that you can pick up. On the Polycom phone, once the call is on hold, the normal phone icon in your display will indicate that there is “1” call available to be picked up, and you can simply press the normal call indicator to pick it up.
- Skipping VM Greeting Playback: If you reach someone’s VM and want to skip listening to their entire VM greeting, you can simply press the star ( * ) key during the greeting playback to go straight to recording your message.
- Ad Hoc Call Recording: If you wish to record a voice call, you can do so by clicking the “Record” button on the App menu, or by dialing *7 on your Polycom phone while in the call in order to start/stop the recording. Just note that an announcement will play indicating that the call is being recorded. You can access your recorded calls from the Zoom Web Portal under the “Phone” section in the “Recording” top menu, or from your mobile App in the “Phone” section under “History” (and you can click the History drop down filter to show just recordings).
- Polycom Calling Features: In addition to all the great features and functions that the mobile and desktop Apps have to offer, of course you can still do all of the basic things that a normal business phone system can do (Conference, Transfer, Check VM) right from the Physical phones themselves. Refer to this article to view the Polycom Quick Start guide: https://support.zoom.us/hc/en-us/articles/360038946292-Quick-start-guide-for-Polycom-VVX-series-phones.
- Issues with Mobile App: Last but not least, there have been a handful of folks that have reported some odd issues happening with their mobile apps (calls not working one way or the other, or call delays, etc.). Based on the issues we’ve seen so far, the best way to resolve these types of issues is to completely delete the App from your mobile device, and then re-install it and log in again. Of course, if that does not resolve your problem, then certainly submit a Help Desk request with the details, and we would be happy to reach out to Zoom support to help correct your problem.
